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 FREQUENTLY ASKED QUESTIONS
General Questions
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1. What requirements do I have to fulfill in order to participate in a South America Inside program? Is there a minimum age limit?
In order to participate in one of our programs you have to be at least 18 years old. You will also be required to have a valid travel, health and accident insurance for the country you go to, as well as a valid passport. Excitement about your upcoming trip, flexibility and open mindedness will be excellent tools for a perfect stay in Latin America!
2. What are the general payment options and conditions of South America Inside?
Having received your correctly completed application
form for a language course (with/without accommodation), we will confirm
you the program you want to participate in. At the same time we ask you
to pay a one-time registration fee. This is an advance payment to ensure
your placement in one of our partner schools and, if chosen, the type
of accommodation you want to stay at. Please be aware of the fact that
due to organizational reasons the registration fee varies from country
to country. We will inform you about the correspondent amount and kindly
ask you to transfer it to our checking account in Germany within 10 days
of receiving the confirmation of your program.
Upon arrival at the language
school you will be asked to pay the outstanding amount within the first
couple of days. Of course, we will give you detailed information about
possible payment options in advance.
Should you have decided to do a language
course in Argentina (Córdoba or Bariloche, NOT Buenos Aires), Chile
(Santiago, Valparaíso or Pucón), Cuba (Havana, Santiago
or Trinidad) or Peru (Lima, NOT Arequipa and Cusco), we kindly ask you
to transfer the outstanding amount 10 days before your arrival at the
school to our checking account in Germany.
If you decide to do an internship
or volunteer program in Latin America, we charge a one-time registration
fee at the moment of sending your application documents. This fee includes
the translation and/or correction of your resume as well as the registration
for our programs. We kindly ask you to transfer the registration fee to
our checking account in Germany. The program fee is due as soon as you
accept an internship or volunteer program offer.
3. How much time in advance do I have to book the language course and accommodation?
To have enough time to organize your upcoming stay we kindly ask you to book your desired program at least two to four weeks before your arrival at the language school. In some cases, however, we are flexible enough to arrange your stay within a shorter period of time.
If you are absolutely excited about learning a new language and cannot wait to come to South America, please contact us and we will do everything to arrange and confirm your desired program as soon as possible!
4. How much time in advance do I have to book
the internship or volunteer program?
To have enough time to organize your upcoming stay
in Latin America we kindly ask you to send us your application documents
at least two months before your arrival. In exceptional cases, however,
we can organize our internship or volunteer program within a shorter period
of time. Please contact us for further information.
5. What kind of insurance(s) should I effect before traveling to Central
and South America?
Having a valid travel, health and accident insurance
for the country of your choice is an important requirement in order to
participate in one of our programs. We kindly ask you to send us the corresponding
insurance documents (if possible in English) on time per email.
6. Is there a 24-hour emergency telephone number
to call?
Yes, all language schools and local contact persons
have 24-hour emergency telephone numbers which we will pass on to you
together with other important information after having confirmed your
program.
7. What are the cancellation policies at South
America Inside?
In case you cancel your reserved and confirmed program
(language course, accommodation, internship, volunteer program) after the payment
of the registration fee, South America Inside will retain this fee
as a cancellation fee.
8. What kind of information does South America
Inside need to organize my language course/accommodation
or my internship/volunteer program?
The information we need depends on the country and
program of your choice. Contact us, let us know which country you want
to go to and we will send you the respective application form per email.
For the participation in our internship or volunteer program we kindly
ask you to also send us your resume with a photo.
9. Is there a contact person in the city I will
be staying?
Yes, of course! There will be a local contact person
on site who will be happy to answer all your questions. After the confirmation
of your program we will send you the necessary contact details.
10. After having arrived, how do I get from the
airport to my accommodation? Is there a chance to
get picked up?
In all cities we offer a pick-up service, which in
most cases has to be booked separately. We kindly ask you to send us your
detailed flight information (arrival date and time as well as flight number)
in advance to make sure you will get picked up on time.
11. Which possibilities do I have to make international
phone calls from Latin America?
In all Central and South American countries you will have the chance to make international phone calls from local call centers. In most big cities the call centers offer low priced rates and you can talk without worrying about a time limit. You can also buy an international calling card. Depending on the type of calling card you will be able to make phone calls from the landline, telephone cabins or even mobile phones, as long as your balance lasts. It is also very convenient to make international phone calls via Internet. In almost any cyber café you will have the opportunity to use programs like Skype or MSN.
Do you want to be available around-the-clock for your family and friends at home? Do not hesitate to ask at your destination for favorable prepaid cards for your mobile phone brought from home or bought in Latin America.
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